Available to roles: Owner You can issue refunds for completed payment requests from your merchant dashboard. For payment requests that were underpaid, overpaid or paid too late, your customer will always automatically receive a link to claim their refund.Documentation Index
Fetch the complete documentation index at: https://docs.alphapo.net/llms.txt
Use this file to discover all available pages before exploring further.
Once you create the refund, the refund amount will be deducted from your balance. Your customer will receive an email with instructions on how to claim the refund.
Refund statuses
| Status | Description |
|---|---|
creating | The refund request was created. You will receive either this status or not_created when you issue the refund. |
not_created | The refund request couldn’t be created. Double-check the details and make sure you have enough funds on your balance to issue the refund. You will receive either this status or creating when you issue the refund. |
waiting_for_customer | AlphaPo sent your customer an email with a link to claim their refund. |
in_progress | Your customer opened the email, clicked the link and entered their details. The refund is being processed. |
completed | The refund has been successfully completed. |
failed | The refund couldn’t be completed. |
cancelled | The refund was cancelled. |