> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alphapo.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a payment refund

Available to roles: <Badge color="blue">Owner</Badge>

You can refund all or part of a completed payment request at any time. The refund is always sent in the same cryptocurrency and network the customer used to pay, and the amount is deducted from your balance. For an overview of how refunds work, see [Payment request refunds](/payment-requests/refunds).

<Steps>
  <Step title="In your merchant dashboard, go to the Payment requests tab." />

  <Step title="Find the payment request and click the arrow icon to open it." />

  <Step title="In the top-right corner, click Actions, then Create refund." />

  <Step title="Enter the refund amount.">
    You can refund the full amount or a partial amount. The maximum refundable amount is shown below the amount field. Review the fee and final amount deducted from your balance before proceeding.
  </Step>

  <Step title="Optionally, enter a reason for the refund in the Reason field." />

  <Step title="Enter your 2FA code and click Create." />

  <Step title="Click Done to close the confirmation." />
</Steps>

Once the refund is created, the amount is deducted from your balance and your customer receives an email with a secure link to claim their refund. You can track the refund status in the refunds section of the payment request. See [Payment request statuses](/payment-requests/statuses) for details.