> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alphapo.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Add a user

Available to roles: <Badge color="blue">Owner</Badge>

Add users to your merchant account and assign roles that match their responsibilities. This page explains how to choose the right role, invite a new user, and request **Owner** access when needed.

## Determine which role to use

User roles define what each user can see and do in the merchant dashboard.

<Tip>
  Use the principle of least privilege when assigning roles. Give users only the permissions they need to complete their tasks.
</Tip>

<AccordionGroup>
  <Accordion title="View — monitor account activity and perform basic operational tasks" defaultOpen>
    Can view account information, fees, cold addresses, transactions, payment requests, mass payouts, withdrawal and operation limits, and contacts. Can also manage deposit addresses, resend transaction callbacks, and create payment requests.
  </Accordion>

  <Accordion title="Exchange — exchange funds">
    Includes all **View** permissions and allows users to exchange funds.
  </Accordion>

  <Accordion title="Limits — manage limits">
    Includes all **View** permissions and allows users to manage keep-on-hot limits and the minimum transaction amount for automatic transfers to cold wallets.
  </Accordion>

  <Accordion title="Owner — full access">
    Has full access to the account and all dashboard sections. Users with the **Owner** role can:

    * Add users and update user roles
    * Manage API keys
    * Configure callbacks
    * Configure notifications
    * Manage bank accounts
    * Manage cold addresses
    * Withdraw funds
    * Configure withdrawal limits
    * Approve withdrawals that exceed the withdrawal limit

    <Note>
      To assign the **Owner** role to a user, contact our Support team.
    </Note>
  </Accordion>

  <Accordion title="Restricted — contact Support only">
    Can contact the **Support** team and create tickets. Cannot view information or perform actions in the merchant dashboard.
  </Accordion>
</AccordionGroup>

## Add a new user

Follow these steps to add a new user:

<Steps>
  <Step title="In your merchant dashboard, go to the Team tab and click Add users." />

  <Step title="Enter the user's email address.">
    The user will receive an invitation email at this address with instructions on how to activate their account.
  </Step>

  <Step title="Select a role for the user.">
    Refer to the section above for information about user roles.

    <Note>
      The **Owner** role can be assigned to a user only by contacting our Support team. To create a user with the **Owner** role, first create the user with the **View** role, then contact our Support team and provide the user's email address.
    </Note>
  </Step>

  <Step title="Enter your 2FA code and click Add.">
    The user will receive an email with their login and temporary password. For instructions on initial account setup, refer to [Log in and configure 2FA](/merchant-administration/log-in-and-configure-2-fa).
  </Step>
</Steps>

## FAQ

### How do I add a user with the Owner role?

First, create a new user with the **View** role. Then, contact our Support team to assign the **Owner** role to this user. You will be asked to complete a special authorization form before the new user is granted the **Owner** role.

### Why can't a Restricted user access the merchant dashboard?

Users with the **Restricted** role do not have access to the merchant dashboard and are logged out immediately after entering their credentials. Users with the **Restricted** role only have access to the help center.